Refund Policy

Every Nude Beach item is printed for you after you order, so we cannot take change-of-mind returns. If your order arrives damaged, faulty or wrong, we will replace it or refund it, and you will not have to ship anything back.

Nothing we sell is pre-made. Each item is produced once you order it, which keeps the range wide and avoids waste, but it means an unwanted item cannot go back into stock. We therefore do not accept returns or exchanges for change of mind, for the wrong size being chosen, or for a personalisation typo you supplied.

Please check the size guide on the product page before ordering. If you are unsure, email hello@nudebeachoriginal.com before you buy. We would much rather help first.

Contact us within 30 days of delivery if your order is damaged in transit, defective through a print or manufacturing fault, not what you ordered (wrong item, size or colour), or materially different from the product page.

Email hello@nudebeachoriginal.com with your order number and a photo of the problem. A photo lets our print partner correct the fault, so it genuinely helps. We will send a replacement or issue a full refund, whichever you prefer. You do not need to return the item and you will not pay return shipping.

If tracking shows your parcel has not moved for an extended period, or it is marked delivered and you do not have it, contact us. We will investigate with the carrier and replace or refund a parcel that is genuinely lost in transit.

If a parcel is returned to us because the address given was incomplete or incorrect, we will reship it once you confirm the corrected address, and you pay only the reshipping cost. If a parcel was lost because of an incorrect address we cannot refund it, so please double-check your address at checkout.

Custom-text items cannot be resold and are not returnable, except where they arrive damaged, defective, or different from the text you submitted. If we printed something other than what you gave us, that is on us and we will replace it.

Approved refunds go back to the original payment method. Allow 5 to 10 business days for the funds to appear after we process the refund. The timing after that is with your bank or card issuer, not with us. We refund shipping where the whole order was faulty or wrong.

To cancel an order, email us as soon as possible. If production has not started we will cancel and refund in full. Once an item has gone into production we usually cannot stop it, because it is already being made for you.

Questions: hello@nudebeachoriginal.com. Please include your order number.